A CARFAX link led us to Classic VW in Mentor, OH. Tom, the salesman with whom I worked was very easy to work with, and the general manager was willing to negotiate price. Chris handled the paperwork great. After the fact, I asked if it was possible to ship/deliver the car, since we were a fair bit away. Going far above and beyond, the general manager sent a team to deliver the car to our driveway, and then handle the paperwork. A great experience and a great car!
Excellent customer service!
Our experience was very pleasant. The 2011 Toyota RAV4 we purchased was in excellent condition, Tom represented the dealership with a pleasing and professional attitude. Chris worked hard to get us the finance rate and terms we wanted. Their service went beyond the sale. After driving the car home, the check engine light came on the next day, and Tom immediately arranged for the car to be picked up, loaner car provided, and taken back for repair with no questions asked. Their service department kept us informed of what they found (annoying oxygen sensor) and returned the car to our home. ...
Nice environment, staff very friendly
excellent customer service and best buying experience. Sales Associates are very friendly, knowledgeable and bend over backwards to get you the car you want. If they don't have one on the lot, they will find you one! Always a pleasure. Leased vehicles from them for 6 years now. Sales, managers, staff, and service department are always there. Tom K- thanks!!
Great service and delivered the car to our house. Anthony Trivosonno is a real pro and handled my many questions with ease. We’ll buy there again!
Everyone was great to work with. There was no pressure at all, I was able to move things at my place. I walked away happy with the deal, which I feel is important when making such a large purchase. I will go back in the future when I need my next vehicle.
excellent service !!!
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