Customer Testimonials
Very professional and welcoming staff. Service was easy in and out. Happy with the service I received.👍
From my experience this is the best volkswagen dealership. Excellent customer service and great time with service.
The overall experience of leasing a new vehicle at Classic goes so smoothly. My salesman, Sean Palko, was extremely helpful and personable as he walked me through the whole process. This is the third vehicle that my wife and I have leased from Classic and Sean Palko.
Service was prompt, Employees pleasant ..Classic Charging 504.00$ to change out a simple battery=terrible. My last Volkswagen and trip Thank you
Very professional and great service. Flexible with the scheduling proces and completed the services on time.
Fantastic experience. Great communication. No surprises. Matt R. had everything ready to go so the process was smooth and expedient. Thank you Classic VW team!
Jay and Emily are always super friendly and makes my service experience top tier. I won't go to any other dealer. So thankful to have them! I also want to shout out the lube tech team- Jamir and Luka, they are fantastic!
Poor customer service. I waited in the customer waiting area and they never came to tell me my car was done, they sent me an email! Every other person that was waiting was personally told their car was ready. Why would you send an email
I asked to speak with the used car manager. I was there for over 90 minutes. He never stopped to see me. When I asked the service department about it they sluffed it off and said oh well. I wanted him to look at my car while I was there to see what I could get ... Read More DealerRater - Jun 19, 2026
They’re always very timely and keep you up to date with what is going on.
This is a very efficient facility. Things are taken care of quickly. I like it.
Thank you for making the time to reprogram our new key when we didn’t make an appointment, and needed help quickly!!
I could not be happier with the service I was given. When I called to make an appointment they were able to get me in right away and getting a loaner was not an issue. They gave me an estimate on when it would take to finish and they still got done ahead of time. This is service I have never experienced before.
I enjoy the Dealership because they take excellent care of my vehicle! Always happy when done! Especially like the way Jake explains and his personable skills makes me comfortable! Thank you Classic Volkswagen of Mentor!
Professional service by Jake , timely and courteous. Terrific feedback on what is wrong and what needs to be done ... Wonderful experience and dealership
Always reliable and experts in maintaining and repairing Volkswagen vehicles. I will not take my Volkswagen 2015 Jetta anywhere else for service. The technicians are the best in analyzing and repairing the most difficult repairs. We are well over 100 thousand miles and look forward to this Service Center getting our car to 200 thousand miles! Thank you and keep up the great work!
The crew at VW were awesome. They stayed open late to finalize paperwork. No one made the process feel rushed or pressured during the entire visit.
Gloria, Christian, Andrew, and Brie were wonderful. Communication between them to efficiently and effectively complete the car acquisition processes was outstanding.
Awesome experience. Super cool and friendly salesman and managers. Easiest, most helpful and some of the best sales experience I’ve had. Would recommend!
Always professional and reliable service at the front desk and in the work done on vw
It’s the little things that matter. Jacob always greets me by name. He’s perfect at his job. He’s personable, friendly and not a pushy salesman
The staff is friendly and helpful. I appreciate that they are informed and polite. That means a lot to me
Great Service - cannot say enough about how well this service department takes car of me - Actually the whole Classic Group has excellent service
Everyone in the service department was great. Quick and effortless service. Got my tire issue resolved quickly.
the service was good they told me about a recall and then fixed it well
My engine light came on late afternoon and I stopped to make an appointment. Mark said leave the car and they'll check it in the morning. I was notified of the issue which had to be confirmed with Volkswagen. Once the fix was identified it was promptly repaired and delivered back freshly washed. Well done Classic.
Great Customer Service
They were very friendly and quick with my service. Explain everything very well to me
Good service and friendly staff. Car done a bit sooner than expected. Person who registered me was nice and friendly.
Everyone was very helpful and professional. Even helped after the initial service with a setting within my vehicle. Thank you
i have alway been taken care of in a friendly, respectful and with a personal touch caveat VW. next time i clean my car inside first before I come. lol
Professional and friendly sales associates. Always a pleasure to visit for Service or Purchase. They have a complete inventory of new and used vehicles.
This was my first time purchasing a vehicle from Classic Volkswagen and my experience was better than any I’ve had throughout Classic. From beginning to end, purchasing my car was easy and stress-free. Alvaro was incredible, answered all of our questions and never made us feel pressured. Everyone we interacted with from reception, to the GM, Joe, and even the Finance Manager, Sean, was pleasant and helpful. So happy with my decision to buy from VW!
Great purchasing experience at this VW dealership. Thank you to Matthew Rodio for making our new car buying process so fast and efficient. Job well done.
They are very precise about what they are going to do and why they are going to do it. They give you options and your choice in the end. They seem to stick to the time and cost estimates.
Doesn't feel like they are making much of an effort to solve problems.. oil changes.. tires.. sure.. but the pesky misfire.. why my automatic wipers stopped working.. all seems a stretch..
The sales professional I dealt with was Morgan Stewart. She was great answered all my calls and concerns. Also I spoke with Sean, the Finance manager, who was also extremely helpful.
The attention and expertise of the staff at Classic is exceptional. The sales people are very well trained and answered all my questions regarding the vehicle I was potentially going to purchase. The facility is clean inside and outside and made me feel comfortable there.
As always the support that Classic VW provides is unusual and unique. Volkswagen slow rolled any level of support but Classic made up for it with the support they provided. Jay Meier does a fantastic job and has for the past ten years for us.
I had an amazing experience at Classic Volkswagen Mentor. Everyone was very friendly, welcoming, and helpful from the moment I walked in. The customer service was excellent, and the whole process was smooth and stress free. My salesman, Matthew Rodio, was especially great to work with. He was professional, knowledgeable, and made sure all my questions were answered. I really appreciated how honest and patient he was throughout everything. I would definitely recommend Classic Volkswagen to anyone looking for a great car-buying experience.
I had a problem with my Jetta that happened late Saturday afternoon. I called the service department first thing Monday morning and they were able to get me in by 10:00 to check on my concerns and reassure me that everything was in good working order. I really appreciate their help.
I had a great experience at Classic Volkswagen! Morgan Stewart was very helpful and made it so easy to lease my new Tiguan. Thank you to Morgan, Christian and Andrew for all your help!
The dealership took great care of my lower bumper valance repair. They were also able to mount and balance 2 new tires and an alignment. Had me in and out of the repair shop quickly.
I was calling around to several dealers for pricing on a new atlas. The sales team was polite, responsive, and diligent which enabled us to come to a deal that was a win win. Alvero was great to work with, lots of personal VW experience, honest, and respectful. Andrew in finance was great also. Much appreciated!
I had a battery failure (age) which rendered the car unusable for normal purposes. I called the dealer at 7am and they made room for me immediately. They were also able to add an oil change and inspections at the same visit. Very please.
This dealership is always polite and friendly to their customers. Work is completed on a timely manner.
The best service team and department in Ohio. I trust quality work is done every time and for a fair price.
We just purchased our first Volkswagen. An Atlas Cross sport. John Namciu was great to work with. And Andrew our finance person. Went very smooth. Very accommodating.
Bought a Tiguan from Morgan. The whole experience was perfect! Super friendly and knowledgeable about the vehicles. Looked at other dealerships but Classics cars were in significantly better condition. Andrew worked with me in finance. Great dude and so easy to work with. I highly recommended this dealership.
Bought a Tiguan from Morgan. The whole experience was perfect! Super friendly and knowledgeable about the vehicles. Looked at other dealerships but Classics cars were in significantly better condition. Andrew worked with me in finance. Great dude and so easy to work with. I highly recommended this dealership.
Bought a Tiguan from Morgan. The whole experience was perfect! Super friendly and knowledgeable about the vehicles. Looked at other dealerships but Classics cars were in significantly better condition. Andrew worked with me in finance. Great dude and so easy to work with. I highly recommended this dealership.
We recently purchased a new Volkswagen and are extremely satisfied with the process. Our salesperson Sean Palko was very knowledgeable, thoughtful, and friendly. We never felt pressured. Sean and the other VW staff were helpful and listened to all of our questions.
Mark is so nice and efficient! I love that I get a video of what the mechanic worked on. This service dealership is so thorough!. I didn’t buy my car at this dealership but I plan on upgrading possibly next year and I am definitely buying from this dealership.
Pleasure to work with they fixed the problem that I had with my car. Would go back again.
Bill and the team listened to our needs and worked with us to get us in the perfect car at the right price!
I had a great experience with Classic VW. Their team was fast, friendly, and incredibly easy to work with. After purchasing my certified vehicle, they caught something they had missed and fixed it completely free of charge—no questions asked. That kind of honesty and accountability is rare. They truly stand behind their word and do what’s right. Highly recommend!
Excellent experience with VW Service department. We were able to pin down the cause and solution needed for a particularly evasive noise. Really appreciate their time, patience and expertise as it located a hazardous situation.
Great experience leasing our new VW Atlas Cross Sport. Sean was excellent! He tracked down the exact vehicle we wanted from another dealer and handled our previous lease trade-in seamlessly. He had everything lined up before I arrived, which made pickup quick and easy. Communication throughout the process was clear and on point. Highly recommend working with him and Classic!
This was the best experience I have ever had at a dealership and would recommend this dealer to anyone!
My family and I have been purchasing from VW for many years. Sean Palko is our salesman, and he is wonderful. Never pushy and always listens to your needs. The rest of the staff is also very friendly and approachable. I would highly recommend VW.
This was, by far, the best car-buying experience I've ever had. Sean P. in Sales and Andrew C. in Finance worked with me all afternoon, and everyone walked away happy. Thank you!
Excellent service, pretty quick.
The service staff here is great. They are efficient and very knowledgeable. They always inform me of everything. Loaner car if needed is provided.
Always helpful, thorough and efficient. I trust this service department and I feel as though my car is truly in the hands of professionals.
Alvaro was excellent. Knowledgeable , patient, and extremely pleasant to deal with. Extremely happy with my experience at Classic Bolkswagon.
This team is absolutely fantastic! They are patient and kind. Always honest and never pushy. This visit was a bit expensive but they usually help me with coupons where they can. Couldn’t ask for a better team. Thank you
I feel the need to be bring this to someones attention. I brought my car in that I purchased at this dealership(22') for some issues. A coolant leak and moisture issues. After the diagnosis I was called and told that my repair would be extensive and cost me out of pocket over $1800. This was until we brought it to their attention that there was a warrenty extension for the work needed on the coolant system. Do your research before you get hosed. The moisture issue, which i was first told I would need a new windshield(not covered and would ... Read More Google - Mar 16, 2026
I purchased a used vehicle from them last week and I’m really happy with my experience. They were willing to let me get the vehicle inspected by a mechanic and took it for an echeck with no questions. The process took several hours but I never felt like I was stressing them out. John N was my salesman and he was really friendly and I enjoyed hanging with him for the day. The entire staff was really friendly and checked on me throughout the day, let me use a charger, offered water/snacks and worked with me on price ... Read More Google - Mar 15, 2026
My experience at Classic VW was painless and quick. They valued my time and understood my needs. I would highly recommend John Namciu as your sales person.
I have no words to express my high satisfaction with service department and manager Jay. They absolutely value their customers and my family has been with them for decades. They will do whatever they can to help and make it right for you. I highly recommend this dealership overall with emphasis on service department. Alisa and Zlatko from Mentor OH
My wife and I were very comfortable. Salesman Sean Palko was not pushy at all and knowledgeable explaining features of the car and pricing.
Morgan Stewart made buying my Classic VW Atlas a pleasure! She was professional, informative and expedited the purchasing process.
My wife and I had a great experience at the Classic VW Dealership! The staff was friendly, knowledgeable, and made the entire car-buying process smooth and stress-free. They took the time to answer all our questions and helped us find the right car without any pressure. Excellent customer service and a welcoming atmosphere. Ask for John Namciu. Highly recommend!
Great selection of cars. Our salesman Matt was very helpful and friendly. The whole process was very smooth.
Great Service. I lost a wheel lug bolt. Classic VW took me in same day, replaced the missing Leg Bolt, Checked the remainder of the Lugs for proper torque and delivered the car with a fresh wash.
Helpful, professional service provided. The issue was corrected in a timely manner.
Service was prompt, courteous and per VW requirements. Jake was a pleasure to interact with.
Classic VW customer for decades, always a good experience in every aspect. Staff in front and in back are always outstanding and engaging. However this visit was a departure from their usual efficiency. A problem with the battery / key fob & dashboard icon has been ongoing. Battery replacements did not work and an appointment was necessary. Assured that the matter was resolved, the same issue occurred before I left the lot. A second look at the issue may or may not have solved the 'icon' from coming on in the future. They seemed puzzled, uncertain in this matter- a departure ... Read More DealerRater - Feb 11, 2026
Were able to repair broken water pump as an emergency repair. Very impressed and greatful. Really like the mechanic video updates on repair status. Really a class operation.
Shout out to Sean Palko for helping me get my 2026 Tiguan. I wanted a 2026 vw Tiguan SEL R-Line with a brown interior and light exterior. Sean and team went above and beyond to find one many miles away and brought it in. It was a perfect match. Sean also was extremely professional, responsive and great at customer service. 5 stars to Sean! You have another happy customer!
My service advisor did a great job keeping me in the loop and throughly explaining everything. He treated me with respect and kindness. I highly recommend taking your VW here for service.
I think it’s a bit pricey $189 for a wiper motor fuse that took about 10 minutes to fix
As always - service and quality was amazing. Love this dealership and so happy with my choice to work with Volkswagon
Classic VW Mentor has outstanding customer service. The whole staff made my buying experience very pleasant
I have buying cars from the Classic dealership for years. The service department is one of the main reasons I continue to go there. They are professional, helpful and give my vehicle back in great condition.
Love working with the service team, both Jake and Mark are great. I don’t take our vehicles anywhere but Mentor VW.
Great service would definitely recommend Classic Service to anyone. Always friendly and helpful. Thank you
I had the pleasure of working with Sean to secure my new vehicle. He was extremely courteous, helpful, and worked with me in a timely fashion to secure the deal. I highly recommend reaching out to him if you are in the market for a new VW.
Very polite, wonderful service! Love Classic VW.
Alvaro very good. Never gave up till we had a deal. 3rd car in a row.
Very good customer service! I'm very satisfied with my experience, it was my 2nd time at this location, I appreciate their transparency and respect. The Mentor VW will now be my go to for service!
Cannot recommend this dealership and staff enough. The entire VW team was such a help. They were professionals from beginning to end. I ended up with a Volkswagen Atlas and couldn’t be happier. If you’re looking for a dealership with folks who treat you like a person and not a number (no hassle) this is your place. Special shout out to GM Collin too for helping make this process go quickly and smoothly.