Customer Testimonials

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Google Jun 5, 2023

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Google Jun 3, 2023

Ryan in the Service department was excellent throughout the entire process. He was professional, personable, knowledgeable, and did everything he could on Volkswagen’s side to help out and get everything situated with my insurance claim. Thanks, Ryan!

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Google Jun 1, 2023

Classic VW works to offer exceptional service and customer care to all of its clients. Leasing with Hector Rosado is effortless as he goes above and beyond to ensure customer satisfaction. I am glad to work with such a knowledgeable, kind and caring member of the Classic VW team. Everyone always carries a smile and the energy is extremely light hearted and positive. Please consider leasing/buying with them.

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Google May 30, 2023

I was kept informed of the progress, the staff was courteous and knowledgeable.

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Google May 29, 2023

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Google May 24, 2023

Sean is amazing if you are looking for a new car go to him!! I had an amazing experience!

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Google May 24, 2023

Friendly, prompt, super service. I love my VW.

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Google May 22, 2023

The representative I worked with, Ryan was amazing. He was proactive and straight forward with communicating issues and updates. The only reason I did not give 5 stars is because the part we need to correct my issue is on back order. So I’m still dealing with the original issue.

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Google May 19, 2023

I was treated above and beyond.

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Google May 18, 2023

The service team is wonderful. From the girl who answers the service department's phone to the tech who worked on my car and the service manager. Jay went ABOVE and BEYOND to to help me. The porter that came to my house to pick up my car was very friendly and professional as well. I am so impressed by the courtesy, kindness, and professionalism this dealership's service department has to offer. They were all WONDERFUL. Thank you VW of Mentor service!!

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Google May 17, 2023

Jay and staff always make sure everything is perfect.

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Google May 12, 2023

Sean did a solid job of running me through the available models and options in my price range...until Alejandro pulled around in a manual in the same line I was looking in. Kinda sad this car is gonna last so long but also very much not. Thanks, guys!

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Google May 10, 2023

Always a pleasure working with Jay, true professional.

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Google May 7, 2023

Great customer service! Everyone was friendly, the manager recognized me and made it a point to say hello even though he was busy in his office doing work. The staff was polite and informative.

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Google May 6, 2023

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DealerRater May 4, 2023

Very attentive and paid attention to what I wanted. Didn't mind the kids and went out of the way to make sure we were happy!! Switched over from a different brand as they could not get me the vehicle and options I wanted. Have not been disappointed. Thank you for making this a great experience.

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Google May 3, 2023

Excellent service. We had such a smooth transaction and experience. Highly recommend Classic of Mentor. Hector, or sales associate professional and caring. Thanks!!

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Google Apr 25, 2023

Quality customer service

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Google Apr 24, 2023

AC problem. They evaluated the situation, possible coolant leak, added dye & recharged system.

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Google Apr 22, 2023

Very happy with the service - very professional and reasonable time. Enjoyed my visit a lot. Sales manager Hector was awesome - great customer representative! 10/10! Keep up the good work with getting right people in right places!

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Google Apr 18, 2023

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Google Apr 17, 2023

I like them. They always schedule and get me in very quick.

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Google Apr 12, 2023

Both Mike and Sean were very straightforward and honest! I appreciate the no nonsense when dealing with car dealerships.

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Google Apr 11, 2023

Very competitive price and value. Excellent service from sales group.

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Google Apr 11, 2023

Always a great experience! Efficient, friendly, professional!

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Google Apr 5, 2023

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DealerRater Mar 24, 2023

The entire staff at VW is great! This is my 3rd car that I have purchased through Sean Palko. He is the best. Love all my VW cars. I would highly recommend !!!

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Google Mar 21, 2023

The sales staff is the best I have ever delt with. Would highly recommend.

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Google Mar 21, 2023

I feel classic vw are trying there best to be a good dealership. There techs seem to be given the time to good work. It shows when car dealerships are better managed. VW should be proud to have a top tier team like classic.

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Google Mar 21, 2023

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Google Mar 20, 2023

Jen, our salesperson has gone above and beyond to make this process go smoothly. She understands great customer service and how important that is for prospective buyers.

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Google Mar 16, 2023

With some uncertainty going into the appointment with the check engine light on, we were re-assured that all would be carefully and swiftly handled under warranty. Thank you!

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Google Mar 13, 2023

Ryan was amazing! The whole staff was excellent They have gained a loyal customer.

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Google Mar 6, 2023

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Google Feb 21, 2023

The Sales Manager and his team were very helpful and gave us the lead on the low milage Tiguan we decided to purchase. The finance manager was helpful in offering extended warranty options and cost of those options.

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Google Feb 17, 2023

Great experience. Was treated warmly and was allowed to take my time and look at all the available options. Never rushed or hurried.

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Google Feb 17, 2023

It was easy to schedule an appointment to get the issue diagnosed. They were able to get the parts within a week and install them in about 3 hours. Great service!

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Google Feb 15, 2023

Fast friendly service. Clean comfrabale waiting room. Easy to make reservation online.

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Google Feb 12, 2023

My first experience at Classic Volkswagen was a great one! The price of the 2022 Carolla I bought was almost too good to be true, but Alejandro assured me it was in like new condition, which it was, and I could not have been more pleased. He assisted my brother and I in finding the perfect financing for my budget, and overall I found everyone at the dealership to be accommodating and helpful. My brother joined me (to ensure the car was in good condition) and found that Sean was extremely helpful in the process of getting a new title, trading ...

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Google Feb 9, 2023

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Google Feb 7, 2023

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Google Feb 7, 2023

Hector was amazing! Made my buying experience so much better.

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Google Feb 6, 2023

Honest,treat everyone with respect very accommodating

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Google Feb 5, 2023

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Google Feb 2, 2023

Very understanding and communicate very well during service

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Google Jan 22, 2023

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Google Jan 14, 2023

Excellent customer service and great work

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Google Jan 13, 2023

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Google Jan 11, 2023

Appointment was made by my sales rep Tom when I was coming in to buy it my lease, since there was a recall. It was done shortly after I finished up and was out the door. Service I have had has been reliable and well done.

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Google Jan 7, 2023

Excellent service, efficient very friendly

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Google Jan 4, 2023

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Google Dec 27, 2022

Hector was very relaxed, not pushy, and easy to work with.

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Google Dec 25, 2022

The people where friendly and courteous. They took good care of my car and communicated well with me about the status of the software update.

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Google Dec 23, 2022

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Google Dec 22, 2022

My salesman and his sales manager were wonderful to work with and they were very friendly. They were willing to work with us and make sure that we were happy with our purchase.

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Google Dec 21, 2022

Great team, friendly, knowledgeable. They take time to listen then explain and show. They do everything for you. VERY happy with the service.

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Google Dec 21, 2022

I received excellent customer service. I arrived 20 minutes before closing and was never rushed. Test drove the vehicle I selected and was very satisfied.

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Google Dec 14, 2022

Sean and the guys were awesome. Very professional and knowledgeable. I’d recommend coming here if your interested in a VW

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Google Dec 6, 2022

ALWAYS GET THE BEST SERVICE AT CLASSIC VOLSWAGEN!! Which is why I ALWAYS go for any and all maintenance on my 2017 Passat to this dealership. PLUS - Jason Maier makes everything PERFECT .

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Google Nov 25, 2022

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Google Nov 23, 2022

staff always friendly, they were able to get me in last minute to get the snow tires put on.

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Google Nov 22, 2022

Great communication and appointment was efficient.

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Google Nov 20, 2022

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Google Nov 16, 2022

Everyone went above and beyond. But it started with the first person that I spoke with. She was amazing and was super helpful.

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DealerRater Nov 15, 2022

Our experience with Classic VW has always been pleasant. Very friendly and knowledgeable sales staff and service dept which always go the extra mile to make you feel comfortable.

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Google Nov 14, 2022

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Google Nov 6, 2022

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Google Nov 6, 2022

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Google Nov 6, 2022

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Google Oct 27, 2022

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DealerRater Oct 26, 2022

Working with Hector from Classic Volkswagen in Mentor was by far the BEST experience I have EVER had at a dealership! As we know in todays world with high car prices and high interest rates, it's not always a pleasant experience, especially when dealerships don't want to make a deal to sell their inventory. The process was literally done from home, we agreed on my trade value, I came and test drove, then the next day he had all the paperwork ready for me and I maybe spent 25 minutes at his desk, then I was on my way ...

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Google Oct 25, 2022

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Google Oct 11, 2022

Service and work performed is always excellent!!!

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Google Sep 25, 2022

Sean was phenomenal at helping me take care of my vehicle needs! The manager to the man who helped with my paperwork, they were incredible

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Google Sep 17, 2022

Just bought my 2nd VW and had a great experience at the Classic VW dealership and salesperson Hector Rosado. He always made himself available to answer my questions throughout the car search and purchasing process, and he made sure I got the best possible deal on my new car. Hector was very responsive when I sent questions his way, and he kept me updated through the whole process of ordering and waiting for my car to be built and shipped. The reason I purchased a VW for the 2nd time is that I loved my first one so much! It'...

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DealerRater Sep 17, 2022

I just purchased my second VW from this dealership, and Hector was my salesperson this time around. Everyone at the dealership was friendly and no-pressure, and Hector went above and beyond to make sure I found the exact car I was looking for (which isn't easy in the current low-inventory environment). I had to go the route of placing an order for my vehicle, and Hector proactively kept me updated on the order status while I waited for my car to be built and shipped from Germany. Hector was super helpful in answering the many, many questions I had, ...

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Google Sep 17, 2022

Availability

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Google Sep 12, 2022

Awesome staff as always!

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Google Sep 11, 2022

Great customer service. Sean and Mike were so helpful and knowledgeable. They definitely made purchasing my new car easy and stress free….would definitely recommend Classic VW

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DealerRater Sep 9, 2022

I purchased my second vehicle from this dealership. Hector was my salesman and like always he made sure I got the best deal and rates for my money. Everyone at this dealership are friendly, polite and knows what there doing. It was again ,a great experience !

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Google Sep 2, 2022

Everything was put together and paperwork ready for me to sign wnem I got there! 1 hour tops and I was on the road!

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Google Aug 30, 2022

Great customer service and good communication.

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Google Aug 30, 2022

They never run into "complications" ... expensive complications.

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DealerRater Aug 26, 2022

I had an exceptional experience at Classic Volkswagen and with Hector as our salesperson. We were traveling from out of town to purchase our used Atlas at this dealership and Hector went out of his way to ensure we had a good experience. He even went so far as to send us an extra key and replace a minor defect on a used car that I was not pleased with. I would drive 2+ hours again to purchase a car from this dealership.

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Google Aug 11, 2022

The service was great and accommodating. My brakes feel awesome!

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Google Aug 11, 2022

My overall experience was great...It started over the phone, and I was treated well even though I had had no contact with any of the sales men.

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Google Aug 8, 2022

Everyone was very helpful and took time to explain what was going on so that I completely understood. They also answered any questions that I had.

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Google Aug 6, 2022

I have always been treated as though I might be special. My golden therapy dog is always welcome. The staff and service people are very kind and thoughtful. My service is outstanding. I always have my car serviced at Classic and I will not go anywhere else. Thank you to all.

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Google Aug 5, 2022

Easily my best experience buying a new car to date.

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Google Aug 4, 2022

mark is great! always helps me out & gets the job done right for my family & I

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Google Aug 2, 2022

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Google Aug 1, 2022

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Google Jul 31, 2022

Best VW dealership in northeast Ohio.

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Google Jul 31, 2022

I like to be FULLY heard. I know they hear me but are they listening. I left the dealership I leased my vehicle because they made feel insignificant and not heard.

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Google Jul 30, 2022

Very tactful. Went above and beyond and did what they said they would. Even my tires shined when I picked up my car.

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Google Jul 30, 2022

The people at classic volkswagen were awsome no pressure to buy and listened to what I wanted to help me.

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Google Jul 26, 2022

Excellent service. Considering the delivery delays we were facing, the team at Classic acted proactively and managed to get my VW on time. Great team and individuals (unfortunately I can’t name them, but they know)! Thank you for the great experience!

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Google Jul 21, 2022

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DealerRater Jul 19, 2022

The facility is very clean. Everyone is very kind and friendly without pressuring. I’ve purchased my last 2 cars from Classic. Wouldn’t go anywhere else for my VW!

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Google Jul 19, 2022

Very professional, kind, and super friendly. Needed parts so they put me in a loaner.


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