They always go above and beyond when taking care of my vehicle.
We had a minor blemish on the passenger door when we took possetion of our new vehicle. Our sales person Haley was able to set up a time to get the issue resolved. It only took a few minutes and the repairs were completed to our satisfaction.
Ryan and Jay always give me VIP treatment. They are experts in their field, their professional, respectful and provide excellent quality service.
So far always pleased.
My experience last week buying a new vehicle, from Classic VW, was just as relaxed and stress-free as it was in 2019 when I got my first VW from Mike U. and his team. Both times were truthfully the best car buying experiences I've ever had. Can't thank Mike U. and team enough for their time and focus with my interests and concerns. Top notch team, all of them (seriously). I sure hope VW Corporate recognizes the entire team for how well they treat their customers. Let this be your sign to give Classic VW a try, I'll ...
Service was quick and easy.
These guys are awesome. So appreciate them. Have a VW customer for life because of this service team
They're always thorough with the work on our cars.
I always love going to classic when I need something for my car. Everybody is friendly and accommodating.
They didn’t hesitate to assist me and made the entire car buying experience “painless” and fast!
Easy to schedule, video of work provided,
Sean and his team made the entire experience quick and easy! They were accommodating and made me feel comfortable throughout the entire process.
Mark in service does a great job in explaining details of repairs in a very patient manner. Polite and knowledgeable.
I was originally going to put a 4 star. I lost my only key and came here to order a new one. The guy did not mention that I had to have the car at VW for them to program the new key, so I was frustrated because I could have already had an appointment for the programming and the towing of my car to VW set up when I ordered the key, but instead had to schedule this stuff after I waited 3 days for the key to arrive, so that was going to be more time for me to be ...
Great service and efficient. Prices are steep but dealership prices always are.
On the higher end of the price side. but still fair. Do good work. Quick. And just all around awesome people to work with.
all of the folks I worked with that morning were all personable and professional. Ryan was very helpful and explained all of the work to be completed and then reviewed it with me upon completion. Love the free car wash! I would definitely recommend Classic Volkswagen.
Service department is top notch! Jay and Mark took very good care of me and my vehicle. They really listen to feedback and try and go the extra mile for their customers. 😎
The process was seamless, no issues ,all whom I dealt with were a pleasure to work with.
The car buying process is not easy, but Alvaro at Classic VW in Mentor made it such a positive/fun experience. This is my first car purchase and looking back I couldn’t have done it with out him. Alvaro and the staff at Classic VW in Mentor are kind, fun, and knowledgeable about the vehicles and purchasing process. Thank you everyone!
The service was fast, the staff was friendly, and I really appreciated the frequent updates on the status of my car.
Ryan in the Service department was excellent throughout the entire process. He was professional, personable, knowledgeable, and did everything he could on Volkswagen’s side to help out and get everything situated with my insurance claim. Thanks, Ryan!
Classic VW works to offer exceptional service and customer care to all of its clients. Leasing with Hector Rosado is effortless as he goes above and beyond to ensure customer satisfaction. I am glad to work with such a knowledgeable, kind and caring member of the Classic VW team. Everyone always carries a smile and the energy is extremely light hearted and positive. Please consider leasing/buying with them.
I was kept informed of the progress, the staff was courteous and knowledgeable.
Sean is amazing if you are looking for a new car go to him!! I had an amazing experience!
Friendly, prompt, super service. I love my VW.
The representative I worked with, Ryan was amazing. He was proactive and straight forward with communicating issues and updates. The only reason I did not give 5 stars is because the part we need to correct my issue is on back order. So I’m still dealing with the original issue.
I was treated above and beyond.
The service team is wonderful. From the girl who answers the service department's phone to the tech who worked on my car and the service manager. Jay went ABOVE and BEYOND to to help me. The porter that came to my house to pick up my car was very friendly and professional as well. I am so impressed by the courtesy, kindness, and professionalism this dealership's service department has to offer. They were all WONDERFUL. Thank you VW of Mentor service!!
Jay and staff always make sure everything is perfect.
Sean did a solid job of running me through the available models and options in my price range...until Alejandro pulled around in a manual in the same line I was looking in. Kinda sad this car is gonna last so long but also very much not. Thanks, guys!
Always a pleasure working with Jay, true professional.
Great customer service! Everyone was friendly, the manager recognized me and made it a point to say hello even though he was busy in his office doing work. The staff was polite and informative.
Very attentive and paid attention to what I wanted. Didn't mind the kids and went out of the way to make sure we were happy!! Switched over from a different brand as they could not get me the vehicle and options I wanted. Have not been disappointed. Thank you for making this a great experience.
Excellent service. We had such a smooth transaction and experience. Highly recommend Classic of Mentor. Hector, or sales associate professional and caring. Thanks!!
Quality customer service
AC problem. They evaluated the situation, possible coolant leak, added dye & recharged system.
Very happy with the service - very professional and reasonable time. Enjoyed my visit a lot. Sales manager Hector was awesome - great customer representative! 10/10! Keep up the good work with getting right people in right places!
I like them. They always schedule and get me in very quick.
Both Mike and Sean were very straightforward and honest! I appreciate the no nonsense when dealing with car dealerships.
Very competitive price and value. Excellent service from sales group.
Always a great experience! Efficient, friendly, professional!
The entire staff at VW is great! This is my 3rd car that I have purchased through Sean Palko. He is the best. Love all my VW cars. I would highly recommend !!!
The sales staff is the best I have ever delt with. Would highly recommend.
I feel classic vw are trying there best to be a good dealership. There techs seem to be given the time to good work. It shows when car dealerships are better managed. VW should be proud to have a top tier team like classic.
Jen, our salesperson has gone above and beyond to make this process go smoothly. She understands great customer service and how important that is for prospective buyers.
With some uncertainty going into the appointment with the check engine light on, we were re-assured that all would be carefully and swiftly handled under warranty. Thank you!
Ryan was amazing! The whole staff was excellent They have gained a loyal customer.
The Sales Manager and his team were very helpful and gave us the lead on the low milage Tiguan we decided to purchase. The finance manager was helpful in offering extended warranty options and cost of those options.
Great experience. Was treated warmly and was allowed to take my time and look at all the available options. Never rushed or hurried.
It was easy to schedule an appointment to get the issue diagnosed. They were able to get the parts within a week and install them in about 3 hours. Great service!
Fast friendly service. Clean comfrabale waiting room. Easy to make reservation online.
My first experience at Classic Volkswagen was a great one! The price of the 2022 Carolla I bought was almost too good to be true, but Alejandro assured me it was in like new condition, which it was, and I could not have been more pleased. He assisted my brother and I in finding the perfect financing for my budget, and overall I found everyone at the dealership to be accommodating and helpful. My brother joined me (to ensure the car was in good condition) and found that Sean was extremely helpful in the process of getting a new title, trading ...
Hector was amazing! Made my buying experience so much better.
Honest,treat everyone with respect very accommodating
Very understanding and communicate very well during service
Excellent customer service and great work
Appointment was made by my sales rep Tom when I was coming in to buy it my lease, since there was a recall. It was done shortly after I finished up and was out the door. Service I have had has been reliable and well done.
Excellent service, efficient very friendly
Hector was very relaxed, not pushy, and easy to work with.
The people where friendly and courteous. They took good care of my car and communicated well with me about the status of the software update.
My salesman and his sales manager were wonderful to work with and they were very friendly. They were willing to work with us and make sure that we were happy with our purchase.
Great team, friendly, knowledgeable. They take time to listen then explain and show. They do everything for you. VERY happy with the service.
I received excellent customer service. I arrived 20 minutes before closing and was never rushed. Test drove the vehicle I selected and was very satisfied.
Sean and the guys were awesome. Very professional and knowledgeable. I’d recommend coming here if your interested in a VW
ALWAYS GET THE BEST SERVICE AT CLASSIC VOLSWAGEN!! Which is why I ALWAYS go for any and all maintenance on my 2017 Passat to this dealership. PLUS - Jason Maier makes everything PERFECT .
staff always friendly, they were able to get me in last minute to get the snow tires put on.
Great communication and appointment was efficient.
Everyone went above and beyond. But it started with the first person that I spoke with. She was amazing and was super helpful.
Our experience with Classic VW has always been pleasant. Very friendly and knowledgeable sales staff and service dept which always go the extra mile to make you feel comfortable.