Ryan in the Service department was excellent throughout the entire process. He was professional, personable, knowledgeable, and did everything he could on Volkswagen’s side to help out and get everything situated with my insurance claim. Thanks, Ryan!
Classic VW works to offer exceptional service and customer care to all of its clients. Leasing with Hector Rosado is effortless as he goes above and beyond to ensure customer satisfaction. I am glad to work with such a knowledgeable, kind and caring member of the Classic VW team. Everyone always carries a smile and the energy is extremely light hearted and positive. Please consider leasing/buying with them.
I was kept informed of the progress, the staff was courteous and knowledgeable.
Sean is amazing if you are looking for a new car go to him!! I had an amazing experience!
Friendly, prompt, super service. I love my VW.
The representative I worked with, Ryan was amazing. He was proactive and straight forward with communicating issues and updates. The only reason I did not give 5 stars is because the part we need to correct my issue is on back order. So I’m still dealing with the original issue.
I was treated above and beyond.
The service team is wonderful. From the girl who answers the service department's phone to the tech who worked on my car and the service manager. Jay went ABOVE and BEYOND to to help me. The porter that came to my house to pick up my car was very friendly and professional as well. I am so impressed by the courtesy, kindness, and professionalism this dealership's service department has to offer. They were all WONDERFUL. Thank you VW of Mentor service!!
Jay and staff always make sure everything is perfect.
Sean did a solid job of running me through the available models and options in my price range...until Alejandro pulled around in a manual in the same line I was looking in. Kinda sad this car is gonna last so long but also very much not. Thanks, guys!
Always a pleasure working with Jay, true professional.
Great customer service! Everyone was friendly, the manager recognized me and made it a point to say hello even though he was busy in his office doing work. The staff was polite and informative.
Very attentive and paid attention to what I wanted. Didn't mind the kids and went out of the way to make sure we were happy!! Switched over from a different brand as they could not get me the vehicle and options I wanted. Have not been disappointed. Thank you for making this a great experience.
Excellent service. We had such a smooth transaction and experience. Highly recommend Classic of Mentor. Hector, or sales associate professional and caring. Thanks!!
Quality customer service
AC problem. They evaluated the situation, possible coolant leak, added dye & recharged system.
Very happy with the service - very professional and reasonable time. Enjoyed my visit a lot. Sales manager Hector was awesome - great customer representative! 10/10! Keep up the good work with getting right people in right places!
I like them. They always schedule and get me in very quick.
Both Mike and Sean were very straightforward and honest! I appreciate the no nonsense when dealing with car dealerships.
Very competitive price and value. Excellent service from sales group.
Always a great experience! Efficient, friendly, professional!
The entire staff at VW is great! This is my 3rd car that I have purchased through Sean Palko. He is the best. Love all my VW cars. I would highly recommend !!!
The sales staff is the best I have ever delt with. Would highly recommend.
I feel classic vw are trying there best to be a good dealership. There techs seem to be given the time to good work. It shows when car dealerships are better managed. VW should be proud to have a top tier team like classic.
Jen, our salesperson has gone above and beyond to make this process go smoothly. She understands great customer service and how important that is for prospective buyers.
With some uncertainty going into the appointment with the check engine light on, we were re-assured that all would be carefully and swiftly handled under warranty. Thank you!
Ryan was amazing! The whole staff was excellent They have gained a loyal customer.
The Sales Manager and his team were very helpful and gave us the lead on the low milage Tiguan we decided to purchase. The finance manager was helpful in offering extended warranty options and cost of those options.
Great experience. Was treated warmly and was allowed to take my time and look at all the available options. Never rushed or hurried.
It was easy to schedule an appointment to get the issue diagnosed. They were able to get the parts within a week and install them in about 3 hours. Great service!
Fast friendly service. Clean comfrabale waiting room. Easy to make reservation online.
My first experience at Classic Volkswagen was a great one! The price of the 2022 Carolla I bought was almost too good to be true, but Alejandro assured me it was in like new condition, which it was, and I could not have been more pleased. He assisted my brother and I in finding the perfect financing for my budget, and overall I found everyone at the dealership to be accommodating and helpful. My brother joined me (to ensure the car was in good condition) and found that Sean was extremely helpful in the process of getting a new title, trading ...
Hector was amazing! Made my buying experience so much better.
Honest,treat everyone with respect very accommodating
Very understanding and communicate very well during service
Excellent customer service and great work
Appointment was made by my sales rep Tom when I was coming in to buy it my lease, since there was a recall. It was done shortly after I finished up and was out the door. Service I have had has been reliable and well done.
Excellent service, efficient very friendly
Hector was very relaxed, not pushy, and easy to work with.
The people where friendly and courteous. They took good care of my car and communicated well with me about the status of the software update.
My salesman and his sales manager were wonderful to work with and they were very friendly. They were willing to work with us and make sure that we were happy with our purchase.
Great team, friendly, knowledgeable. They take time to listen then explain and show. They do everything for you. VERY happy with the service.
I received excellent customer service. I arrived 20 minutes before closing and was never rushed. Test drove the vehicle I selected and was very satisfied.
Sean and the guys were awesome. Very professional and knowledgeable. I’d recommend coming here if your interested in a VW
ALWAYS GET THE BEST SERVICE AT CLASSIC VOLSWAGEN!! Which is why I ALWAYS go for any and all maintenance on my 2017 Passat to this dealership. PLUS - Jason Maier makes everything PERFECT .
staff always friendly, they were able to get me in last minute to get the snow tires put on.
Great communication and appointment was efficient.
Everyone went above and beyond. But it started with the first person that I spoke with. She was amazing and was super helpful.
Our experience with Classic VW has always been pleasant. Very friendly and knowledgeable sales staff and service dept which always go the extra mile to make you feel comfortable.
Working with Hector from Classic Volkswagen in Mentor was by far the BEST experience I have EVER had at a dealership! As we know in todays world with high car prices and high interest rates, it's not always a pleasant experience, especially when dealerships don't want to make a deal to sell their inventory. The process was literally done from home, we agreed on my trade value, I came and test drove, then the next day he had all the paperwork ready for me and I maybe spent 25 minutes at his desk, then I was on my way ...
Service and work performed is always excellent!!!
Sean was phenomenal at helping me take care of my vehicle needs! The manager to the man who helped with my paperwork, they were incredible
Just bought my 2nd VW and had a great experience at the Classic VW dealership and salesperson Hector Rosado. He always made himself available to answer my questions throughout the car search and purchasing process, and he made sure I got the best possible deal on my new car. Hector was very responsive when I sent questions his way, and he kept me updated through the whole process of ordering and waiting for my car to be built and shipped. The reason I purchased a VW for the 2nd time is that I loved my first one so much! It'...
I just purchased my second VW from this dealership, and Hector was my salesperson this time around. Everyone at the dealership was friendly and no-pressure, and Hector went above and beyond to make sure I found the exact car I was looking for (which isn't easy in the current low-inventory environment). I had to go the route of placing an order for my vehicle, and Hector proactively kept me updated on the order status while I waited for my car to be built and shipped from Germany. Hector was super helpful in answering the many, many questions I had, ...
Awesome staff as always!
Great customer service. Sean and Mike were so helpful and knowledgeable. They definitely made purchasing my new car easy and stress free….would definitely recommend Classic VW
I purchased my second vehicle from this dealership. Hector was my salesman and like always he made sure I got the best deal and rates for my money. Everyone at this dealership are friendly, polite and knows what there doing. It was again ,a great experience !
Everything was put together and paperwork ready for me to sign wnem I got there! 1 hour tops and I was on the road!
Great customer service and good communication.
They never run into "complications" ... expensive complications.
I had an exceptional experience at Classic Volkswagen and with Hector as our salesperson. We were traveling from out of town to purchase our used Atlas at this dealership and Hector went out of his way to ensure we had a good experience. He even went so far as to send us an extra key and replace a minor defect on a used car that I was not pleased with. I would drive 2+ hours again to purchase a car from this dealership.
The service was great and accommodating. My brakes feel awesome!
My overall experience was great...It started over the phone, and I was treated well even though I had had no contact with any of the sales men.
Everyone was very helpful and took time to explain what was going on so that I completely understood. They also answered any questions that I had.
I have always been treated as though I might be special. My golden therapy dog is always welcome. The staff and service people are very kind and thoughtful. My service is outstanding. I always have my car serviced at Classic and I will not go anywhere else. Thank you to all.
Easily my best experience buying a new car to date.
mark is great! always helps me out & gets the job done right for my family & I
Best VW dealership in northeast Ohio.
I like to be FULLY heard. I know they hear me but are they listening. I left the dealership I leased my vehicle because they made feel insignificant and not heard.
Very tactful. Went above and beyond and did what they said they would. Even my tires shined when I picked up my car.
The people at classic volkswagen were awsome no pressure to buy and listened to what I wanted to help me.
Excellent service. Considering the delivery delays we were facing, the team at Classic acted proactively and managed to get my VW on time. Great team and individuals (unfortunately I can’t name them, but they know)! Thank you for the great experience!
The facility is very clean. Everyone is very kind and friendly without pressuring. I’ve purchased my last 2 cars from Classic. Wouldn’t go anywhere else for my VW!
Very professional, kind, and super friendly. Needed parts so they put me in a loaner.