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Classic Volkswagen

Asked them to check engine vibration since there is movement and that wasn't done. Still having vibration after dropping 4k.

All of the gentlemen I worked with from sales to finance were professional, personable and very friendly. The honesty and efficiency from beginning to end were a nice surprise.

Problem still not resolved after the second service visit. No explanation of how we proceed, just turn it off and back. That what it is doing now by itself.

Always does it right the first time and then you don’t have keep going back continuously for the same thing .

From walking in Alvaro took care of everything I needed and managed my delivery providing updates every time there was an update. His knowledge helped me confirm my purchase based on my own research.

THEY DO QUALITY WORK ON TIME AND PROMPT SERVICE , KNOWLEDGEABLE , RESPECTFUL,, ORGANIZED SERVICE DEPARTMENT STAFF !

I bought the car at this dealership and it had an oil change before I took possession. When I got it home it started leaking oil on my garage floor. I took it back into the dealer and they had to replace the oil pan. I suspect during the oil change they stripped the drain plug out. Shortly after that I started getting a warning light that it had too much oil in it. Back to the dealership again. It seems there needs to be some remedial training with the service techs doing this work. I will say they the dealer took care of everything and made it a priority to get it fixed. I live 40 minutes from the dealer so the inconvenience of going back and forth was the unfortunate part.

Very helpful quick and accommodating and helped with my every need and kept me informed entire time.

Classic VW in Mentor is a 5 star dealership. Kudos to Sean, Nick and Hector.

Sean and nick were extremely helpfull in geting my friend into a car went out of there way to find her something witch they did two thumb up. they were awesome, helping us out, words cant describe how much they helped us

I was looking for a pre-owned BMW X3 and Classic VW of Mentor had exactly what I was looking for. The vehicle was in excellent condition with low miles. Shortly after submitting a request for info, Sean Palko contacted me and answered all of my questions promptly and professionally throughout the day. I drove 1.5 miles to the dealership - Sean and Nick were great to work with and made the buying process as smooth as possible. I am very happy with my purchase and experience at this dealership and would recommend them to anyone in the market for a new or used vehicle!

Ah everyone knows buying a car isn’t the most fun time. Hector was fantastic to deal with made the process easy and fun. I appreciate that, finance manager Nick was also a pleasure quick and easy with great explanation. Thank you both.

Best experience I've had buying a car hands down! The salesman went above and beyond to help me.

previous buying experience was a joy. Knowledable sales rep and dealer stock.Had what we wanted and made purchase very easy.

From the moment we walked in to the Classic VW dealership until we drove out of the parking lot in our new Taos, we had an A+ experience. Sean and Nick are the best. In a world where customer service has gone by the wayside, Classic is doing something right. We were supported and made comfortable every step of the way. Thank you both so much.