How Are We Doing?

It’s one thing to meet expectations and it’s something else entirely to exceed those expectations. At Classic Volkswagen we strive to go above and beyond for our customers. With that said, we are always looking for ways to improve our service and selection. We truly believe that the satisfaction of our customers is the best way to gauge how we are doing. Did we earn your top marks today?

We encourage you to share your insight and your feedback with us here. Or, if you would like to speak with a member of the Classic Volkswagen team directly, please use the information on the “contact us” page to reach out to us. Thank you for taking the time to share your thoughts with us!

Customer Lobby
58 Reviews
5 out of 5 stars
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Amanda 16 Mar 2017
The staff was very polite and professional. I couldn't be more happier with my experience. They worked very hard to get me in my new vehicle. I would definitely recommend them. Very pleased.
5 rate
Jonathan 17 Jun 2015
Recently, I wrote a review entitled "Blind eye to basic maintenance on used cars" My review received a positive and courteous response from General Mgr. Michael Urban at Classic. He had remembered me as well as the vehicle purchase. He offered to correct the matter regarding the non working air cond...ition in my 2008 Jeep Liberty. He had the VW service department repair the non working air condition in my Jeep and it is now working perfectly. I would like to thank Classic for having employees such as Mr. Urban, who was courteous and professional when assisting me with the vehicle dilemma I had encountered. Show more
5 rate
Matt Kleck 21 Feb 2015
I live 75 miles away from this dealership, yet this is the 2nd time I've bought a car from them. Excellent staff, and aggressively priced loaded vehicles. I live in PA, so this is an out of state purchase, but they make the process so easy.
5 rate
Sue 12 Mar 2014
I bought my 2012 beetle from Classic and everyone in the sales dept was wonderful and very helpful. They explained and showed us all the new gadgets and couldn't have been better. This isn't the first beetle I have bought and I will buy my next vehicle there. The service dept is THE best I have deal...t with. I have had many cars and this service dept is by far the friendliest, helpful and they go out of their way to make you feel wanted and at home. I would recommend this place to everyone. The staff is great from the service desk (can't say enough good about them) down to the porters that take the car for the free car wash. I have never experienced this from any other service dept in any other car dealer and this is what brings people to the car dealer. Thank you Classic Volkswagen!!! Show more
5 rate
LOU 22 Nov 2017
5 rate
Chaines 14 Sep 2016
The experience was very pleasant and professional, I couldn't be more pleased with my new Beetle. I would certainly recommend this Dealership to a friend. Jason educated me and set up some of the car's features for me and advised that I could contact him with any questions or concerns. Thank you ...all at Classic VW in Mentor. Show more
5 rate
Chris Ambrose 06 Sep 2016
I was in need of a vehicle and my parents saw a 2005 Honda Accord online and went over to take a look at it for me. As they were looking at the vehicle, Hector walked up and introduced himself and asked if they had any questions. I did end up buying the vehicle and was very impressed with Hector an...d the rest of the team. Show more
4 rate
Laurie Rehbergar 27 Jan 2016
The entire Classic organization is a class act. No pun intended. Visited Ford, Mazda and VW and everyone was extremely professional and helpful. I love my car and am excited to have Classic as my local VW dealer for service. Rick, the manager has been awesome.
4 rate
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