How Are We Doing?

It’s one thing to meet expectations and it’s something else entirely to exceed those expectations. At Classic Volkswagen we strive to go above and beyond for our customers. With that said, we are always looking for ways to improve our service and selection. We truly believe that the satisfaction of our customers is the best way to gauge how we are doing. Did we earn your top marks today?

We encourage you to share your insight and your feedback with us here. Or, if you would like to speak with a member of the Classic Volkswagen team directly, please use the information on the “contact us” page to reach out to us. Thank you for taking the time to share your thoughts with us!

Customer Lobby
78 Reviews
5 out of 5 stars
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CrplWife38 07 Feb 2018
Classic VW in Mentor, OH is where we bought a brand new Tiguan. Hector Rosado was our salesman. Hector was unbelievably the best saleperson we've delt with in the past 24 yrs of buying cars. He is so passionate about his job and the people he deals with. He answered all our questions and we left... the dealership feeling completely confident with our purchase. Thank you Volkwagen and thank you Hector!! Show more
5 rate
Michael 03 Feb 2018
Just bought my first new car! The staff is well knowledgeable and greatly helped in finding the right car for me. Great customer service. I love my new Tiguan mentor
5 rate
Matt 16 Jan 2018
Absolutely perfect! They were very attentive to my needs and were able to complete the sales process in a very professional, non-stressful manner. I'd recommend them to anybody!
5 rate
AliceS 29 Dec 2017
Best buying a new car experience in my 65 Year’s! Recommend highly!!
5 rate
Bill & Denise 05 Mar 2018
Tom, our sales rep, and Brandon in finance, were very professional and nice. Treated us like friends, not a number. Best overall car buying experience we've had!
5 rate
Megan Suschak 28 Dec 2017
Hector Rosado, our salesman, Mike Urban, GM, and Brandon Knott, finance manager, made sure we had a great experience and got us into the new VW Tiguan. We only expected to test drive that day but we were so excited to drive one home that day! Everyone was very friendly and made sure we were taken of. We had our newborn with us and made sure we were taken care of the whole time and in a timely manner. We highly recommend the dealership and Hector as our salesman! Show more
5 rate
Steph R. 22 Dec 2017
I contacted several dealerships Sunday night online, Monday morning a man named Jayson from the Classic VW in Mentor, emailed me and asked about the car I was interested in. He was extremely helpful and I ended up coming in Monday evening and leaving with a brand new 2017 Tiguan that same night. I d...readed coming into the dealership because I have a hyper 6 year old son and couldn't stay for hours but at VW everyone was waiting for me. The car I inquired about was detailed and parked right up front waiting for me to test drive, the salesman was very courteous and informative and the finance manager had my paperwork ready to sign and go. Several people including the GM made sure my son was comfortable, offering both of us beverages and him a toy. I am very satisfied with the experience I received at VW and will recommend them to anyone looking to purchase a new vehicle. Show more
5 rate
Denis K 09 Sep 2016
I bought a 2016 VW Passat at Classic VW in Mentor. The deal I received from the sales manager was outstanding -- much, much better than any other dealships I dealt with -- and I was treated with courtesy, professionalism and respect by the sales manager, Rick and the F & I rep, Jayson. Both were s...imply excellent. They recognized my needs, appreciated the items I wanted to make part of the deal, gave me a fabulous price and sold me exactly the vehicle I wanted. I could not have been treated better. Will definitely buy from these two again at their store and will highly recommend Classic VW to friends and family. Show more
5 rate
Ivica S 31 Jul 2018
Before 6 months i buy Jetta sport there excellent service and Hector salesmen is great man , well we back 6 months later and we buy Passat SE TDI TECHNOLOGY again Hector is amazing. This place is like big family.. thanks from IVICA,KATHY AND KIDS .
5 rate
Billy 29 Nov 2016
went to this dealer for their sign and drive event for a new Jetta, and the salespeople were the best. Sean was incredibly kind and helpful in getting me my first car.
5 rate
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